Terms and Conditions

Returns Policy

Calleija is delighted that you chose a special jewel from us. We are sure it will bring you joy for many years to come however on the rare occasion that you are not 100% satisfied you are welcome to return the piece to Calleija for a full refund or exchange. The Calleija returns policy excludes items made or ordered specifically to your requirements, personalised items and Calleija Gift Cards. Please ensure when returning the jewel that you return it in the original packaging and accompanied by proof of purchase (receipt or invoice) and all certificates, guarantees and valuations. Your returned piece will be checked by our gemmologists and jewellers on return to ensure the piece is in original undamaged condition and verify its authenticity. If you would like to return a piece, please contact us as soon as possible and ensure to return the unworn item to us within 30 days.

If any goods are faulty we will meet our statutory obligations to provide a remedy. Please refer to The Consumer Rights Act 2015 which says goods must be as described, fit for purpose and of satisfactory quality. If you believe your items are faulty you may be eligible for a refund, repair, or replacement but Calleija must be notified within 30 days of goods being received.

Please don’t hesitate to contact our boutique if you have any questions about our returns policy.
Calleija London – [email protected] +44 20 7499 8490
Calleija Mirage – [email protected] +61 7 5528 3666
Calleija Sydney – [email protected] +61 9233 6661

Special orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Calleija Jewellers but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if they are faulty or were supplied incorrectly. This does not affect your statutory rights.


Refunds can only be made to the credit or debit card used to purchase the goods. Therefore, if a gift recipient wishes to return goods, we cannot offer a cash refund, but can offer an exchange or gift voucher. Our refund policy does not affect your statutory rights for return of goods under UK legislation such as the Sale of Goods Act 1979.


Whilst we try to ensure that all details, descriptions and prices which appear on our website and any correspondence via email or otherwise, are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered or due to circumstances beyond our control prices may have to be altered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Ring Sizes

There are certain types of rings that we are unable to re-size. Depending on the metal and style of the ring, for example whether it has a design or stones set around the band, it may not be possible for us to adjust it. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.


We believe that all our jewels are of the highest quality and will guarantee them against manufacturing defects. This guarantee will be honoured by all Calleija boutiques but does not cover general wear and tear, resizing or polishing and plating. These rights are additional to and do not detract from your statutory rights. Further information about your statutory rights on returns of goods are available at www.consumerdirect.gov.uk


Disclaimers The information on this web site is provided as a convenience. Calleija disclaims any responsibility for any adverse effects resulting from the information presented on this website. We disclaim any implied warranty or representation about the accuracy or completeness of the information. You assume full responsibility for using the information at this site and you understand and agree Calleija, its affiliates and/or any hyperlinked websites are neither responsible nor liable for any claim, loss or damage resulting from its use. Where possible we have identified the source of any third party information, advice, products, services, or research. If you have a concern with the content of any third ­‐ party information presented on this web site please contact the original author.

Privacy Policy

We recognise your right to privacy and are committed to protecting it. Please visit the Privacy Policy section for more information.

Third party content and linked sites

In certain areas of our web site we may make available a link to a third party’s web site. These links will let you leave our site. However, the linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We provide the links to you only as a convenience, and we do not endorse the site or its use or contents. The inclusion of brand name products, services, and materials does not imply endorsement.

Your Consent

By using our site, you consent to these Terms and Conditions.

Changes to this website and our Terms and Conditions

Information on the website may be changed or updated without notice. If we decide to change our Terms and Conditions, we will post those changes on this page, and/or update the “Last Updated” date shown on this page.

Copyright and trademarks

This web site, its contents, linked images, scripts, and files (excluding third party links) are copyright © 2012 Calleija and may not be reproduced or redistributed for any purpose without written permission from Calleija. All rights reserved. All trademarks are registered trademarks of their respective holders.

UK Consumer Regulations:

We are Calleija Ltd, a company registered in England & Wales under registration number 06300546. Our registered office is at Oxford House Campus 6, Caxton Way, Stevenage, Herts, SG1 2XD. Our registered VAT number is GB911939809.

Calleija recognise your rights as per The Consumer Rights Act 2015.

Governing Law and Jurisdiction
Each and every transaction carried out within the United Kingdom shall be governed by and interpreted in accordance with English Law.