Frequently Asked Questions
We understand the importance of securing your desired Calleija creation and offer a layby payment option with regular scheduled payments over a two-year period.
We welcome you to trade up to a new creation at any time featuring a larger Calleija Diamond without any loss on what you have paid for your original Calleija piece. The “No Loss” Diamond upgrade guarantees future purchases of beautiful Calleija Diamond creations.Please see terms and conditions below:
- The item traded, must have a 0.25ct minimum carat weight and must have been purchased from Calleija.
- The Diamond must be in perfect condition and must be approved by our gemmologist for authenticity.
- The new purchase must be at least 50% greater in dollar value than the piece being traded in.
- Only one piece of Calleija jewellery can be used towards an upgrade at any one time.
- The full purchase price paid for the original will be deducted from the full retail price of the new piece.
Refunds can only be made to the credit or debit card used to purchase the goods. Therefore, if a gift recipient wishes to return goods, we cannot offer a cash refund, but can offer an exchange or gift voucher. Our refund policy does not affect your statutory rights for return of goods under UK legislation such as the Sale of Goods Act 1979.
On the rare occasion you are not one hundred per cent satisfied with your Calleija piece you are welcome to return it to Calleija for a full refund or exchange within 30 days. The Calleija returns policy excludes items made or ordered specifically to your requirements, personalised items and Calleija Gift Cards. Please ensure when returning your piece, that you return it in the original packaging accompanied by proof of purchase (receipt or invoice), all certificates, guarantees and valuations. Your returned piece will be checked by our gemmologists and jewellers on return to ensure the piece is in original undamaged condition and will be verified for its authenticity. If you would like to return a piece, please contact us as soon as possible and ensure to return the unworn item to us within 30 days.
If any goods are faulty we will meet our statutory obligations to provide a remedy. Please refer to The Consumer Rights Act 2015 that says goods must be as described, fit for purpose and of satisfactory quality. If you believe your items are faulty you may be eligible for a refund, repair, or replacement however Calleija must be notified within 30 days of goods received.
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Calleija Jewellers but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if they are faulty or were supplied incorrectly. This does not affect your statutory rights.
Please don’t hesitate to contact our boutique if you have any questions about our returns policy.
The most accurate way to determine your ring size is to visit one of our Calleija boutiques. One of our expert associates can help measure your ring size. However, we know this is not always possible and below are some instructions on how to do this at home. All you need is a string, thread or ribbon and a ruler.
First, wrap the string around your finger close to your knuckle. Mark the spot where the string overlaps. Hold the string beside a ruler and measure the marked length in millimetres. This is the circumference of your ring. Enter the ring measurement into our Ring Sizer to determine your best Calleija ring size.
You can also match the inside of one of your best fitting rings with a corresponding sized circle on our Calleija Ring Size scale.
All Calleija jewellery is ethically sourced and we work exclusively with conflict-free diamonds and suppliers that subscribe to the Kimberly Process Certification Scheme (KPCS) and No Dirty Gold Alliance. By using Argyle pink, red and blue diamonds in our creations, we can also trace each gemstone back to the mine of its origin. Calleija only supports long-term suppliers that uphold a vigilant code of sustainable practices.
Calleija is also proud to be awarded with the Butterfly Mark by Positive Luxury, the only international trust mark that recognises luxury brands for their commitment to creating a positive impact on people and the planet. Positive Luxury is hailed as one of the leading sustainable platforms in the world by Vogue, Forbes and more. To learn more about Positive Luxury’s stringent criteria for the Butterfly Mark certification, please click here.
We understand the importance of certifying your purchase which is why all Calleija jewellery purchases valued over $1000 come with a written valuation. This valuation assesses the metal, identifies and analyses the gemstone and establishes how it is created.
Only a small number of talented artisans and master jewellers around the world are trusted to work with Argyle Pink Diamonds. Calleija has proudly been a member of the elite Argyle Pink Diamonds Select Ateliers™ for nearly thirty years. To be one of the final master guardians of the rarest and most beautiful gems on earth is an incredible honour and we feel that it is our duty to showcase Argyle Pink Diamonds with all the veneration they deserve. It’s easy to create something that will turn heads, but Calleija creates jewellery that turns hearts.
If your Calleija ring needs resizing, we are happy to help. We are also happy to assist resizing with other rings too. Please note, there are certain types of rings we are unable to resize such. Depending on the metal and style of the ring, it may not be possible for us to adjust it. For example, if it has a design or stones set around the band. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.